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TERMS OF USE AGREEMENT

This Agreement sets forth the legally binding terms for your access to and use of the account information (the “Account Information”) and the online payment service (the “Payment Service”) available on this website. If you access your Account information or utilize the Payment Service, you are agreeing to comply with and be bound by the following terms and conditions of use. Please read this Agreement carefully and print a copy for your records.  If you do not agree with the terms of the Agreement, you should not access or use the Account Information or the Payment Service.  Alternative arrangements for reviewing or making a payment on your account can be made by contacting us at the number on your statement.

TERMS OF USE

Definitions:  The terms “us”, “our” and “we” refer to this website and IPC The Hospitalist Company, each of our respective agents, employees, contractors, owners, directors, subsidiaries, and affiliates, Authorized.net and other third parties mentioned on this website. The term “you" refers to any person, organization, or entity that views, participates in, or uses, directly or indirectly, any of the Account Information or Payment Services.

Changes to Terms of Use:  We may modify this Agreement from time to time. Any such modifications shall be effective immediately upon posting on this website. You shall be bound by any changes to this Agreement with respect to your access and use of the Account Information or Payment Services which are posted on this website.  You may not modify this Agreement without our express written approval.

Changes in Account Information:  The Account Information shows charges which are currently posted and due at this time. There may be corrections or updates made to the balance due or additional charges may be posted at a later date. These charges may be for services previously provided. You are responsible for all charges on your account whether or not they have been posted when you make a payment using the Payment Service.

Payment Processing. The Payment Service is provided for your personal use to you to facilitate payment on your account. All transactions are considered complete upon receipt. You will receive an email confirmation once payment has been received by us. Your payment will be processed by Authorized.net, a third party service. When you make an online payment, it will take up to two (2) business days for the payment to be credited to your account. All requests for refunds can be directed to 800-467-0132 and will be reviewed on a case by case basis.  If your check is returned unpaid by your bank, we may charge a returned payment fee of $25.00 on your account.

Your Responsibility to Notify Us:  You must contact us immediately at 800-4670132 if you believe that any aspect of the Account Information or Payment Services is incomplete or inaccurate or that there has been any misuse, unauthorized access, or security breach relating to the Account Information or Payment Services.

Your Responsibility to Provide Accurate and Complete Information. It is your responsibility to provide accurate and complete information when accessing or utilizing the Account Information and Payment Services. You shall not provide any false, misleading or incorrect information to access or use the Account Information or Payment Services.

DISCLAIMER OF WARRANTIES: YOUR ACCESS AND USE OF THE ACCOUNT INFORMATION OR PAYMENT SERVICES IS ENTIRELY AT YOUR OWN RISK. IT SHALL BE YOUR OWN RESPONSIBILITY TO ENSURE THAT THIS WEBSITE, ANY HYPERLINKED WEBSITES, THE ACCOUNT INFORMATION, THE PAYMENT SERVICES AND ANY OTHER INFORMATION OR SERVICES PROVIDED BY THIS WEBSITE OR ANY HYPERLINKED WEBSITES IS CURRENT, ACCURATE, AND MEETS YOUR SPECIFIC REQUIREMENTS. NEITHER WE NOR ANY THIRD PARTIES PROVIDE ANY EXPRESS OR IMPLIED WARRANTY OR GUARANTEE AS TO THE ACCURACY, TIMELINESS, PERFORMANCE, SECURITY, COMPLETENESS, SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OF THIS WEBSITE, ANY HYPERLINKED WEBSITES, THE ACCOUNT INFORMATION OR THE PAYMENT SERVICES. THIS WEBSITE, THE HYPERLINKED WEBSITES, AND ALL OF THE ACCOUNT INFORMATION AND PAYMENT SERVICES ARE PROVIDED “AS IS.” WE DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF THIS WEBSITE, THE HYPERLINKED WEBSITES, THE ACCOUNT INFORMATION OR THE PAYMENT SERVICES. BY ACCESSING THE WEBSITE, YOU ACKNOWLEDGE AND AGREE THAT THE ACCOUNT INFORMATION AND PAYMENT SERVICES ARE PROVIDED AS A CONVENIENCE TO YOU AND MAY CONTAIN DEFICIENCIES, OMISSIONS, INACCURACIES AND/OR ERRORS. WE ARE NOT RESPONSIBLE FOR ANY DEFICIENCIES, INACCURACIES, ERRORS, OMISSIONS, OR INADEQUACIES OF THIS WEBSITE, ANY HYPERLINKDED WEBSITES, THE ACCOUNT INFORMATION OR PAYMENT SERVICES.  THE PARTIES INTEND THAT THIS DISCLAIMER OF LIABILITY PROVISION SHALL BE INTERPRETED AND APPLIED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
RELEASE OF LIABILITY/INDEMNIFICATION. AS A CONDITION OF YOUR ACCESS TO AND/OR USE OF THIS WEBSITE, ANY HYPERLINKED WEBSITES, THE ACCOUNT INFORMATION OR PAYMENT SERVICES, YOU AGREE TO RELEASE US FROM ANY AND ALL LOSSES, DAMAGES, EXPENSES, PENALTIES, AND LIABILITIES (COLLECTIVELY “LIABILITY”) FOR ANY INACCURACIES, ERRORS, OR OMISSIONS IN SUCH WEBSITES, INFORMATION, AND SERVICES, INCLUDING BUT NOT LIMTED TO ANY DEFICIENCIES IN THE SECURITY, ACCURACY, COMPLETENESS, AVAILABILITY, OR TIMELINESS OF THIS WEBSITE, ANY HYPERLINKED WEBSITES, THE ACCOUNT INFORMATION OR PAYMENT SERVICES, TO THE FULLEST EXTENT PERMITTED BY LAW. YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS FROM ANY LIABILITY TO YOU OR ANY THIRD PARTY DUE TO OR ARISING OUT OF OR RELATED IN ANY WAY TO THIS WEBSITE, WEBSITE-RELATED SERVICES AND PRODUCTS, THE CONTENT OR INFORMATION CONTAINED WITHIN THIS WEBSITE AND/OR ANY HYPERLINKED WEBSITE, OR YOUR USE OF OR ACCESS TO THE WEBSITE, HYPERLINKED WEBSITES, THE ACCOUNT INFORMATION OR PAYMENT SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, OR, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES.  YOUR SOLE REMEDY FOR ANY DISSATISFACTION WITH THE WEBSITE, THE ACCOUNT INFORMATION, PAYMENT SERVICES, AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE  SITE(S), ACCOUNT INFORMATION, AND/OR PAYMENT SERVICES.  APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OF EXCLUSION MAY NOT APPLY TO YOU. 

Individual Use. The information and services provided by this website are provided for your individual use and are not to be licensed, transferred, or disclosed to other parties. You may not create a link to this website from another website or document without our prior written consent.
Our Property Rights. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.  Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give to a claim for damages and/or be a criminal offense.

Links. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Miscellaneous Provisions.  This Terms of Use Agreement represents are complete agreement with respect to the subject matter hereof and supersedes any prior or conflicting discussions, representations, or agreement whether written or oral.  Our delay or failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. The captions and titles in this Agreement are for convenience only and shall not have any legal or contractual effect. This Agreement shall be enforceable to the fullest extent permitted by law. If any provision of this Agreement is unlawful, void, or unenforceable that provision shall be deemed severable from this Agreement and shall not affect the validity or enforceability of any remaining provisions.  

GOVERNING LAW AND DISPUTE RESOLUTION. THE INTERPRETATION AND ENFORCEMENT OF THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA WITHOUT REFERENCE TO CALIFORNIA CONFLICT OF LAWS RULES. IN THE EVENT OF ANY DISPUTE REGARDING OR RELATING TO THIS AGREEMENT, THE CONTENT, SERVICES, OR INFORMATION, SUCH DISPUTE SHALL BE RESOLVED THROUGH BINDING ARBITRATION IN LOS ANGELES, CALIFORNIA.  THE ARBITRATION SHALL BE CONDUCTED BY A SINGLE ARBITRATOR SELECTED BY MUTUAL AGREEMENT. IF WE CANNOT AGREE ON AN ARBITRATOR, THE ARBITRATOR SHALL BE SELECTED PURSUANT TO APPLICABLE PROCEDURES OF THE AMERICAN ARBITRATION ASSOCIATION (“AAA”).  THE ARBITRATION SHALL BE CONDUCTED GENERALLY IN ACCORDANCE WITH THE THEN-PREVAILING, APPROPRIATE RULES OF THE AAA. THE AWARD RENDERED BY THE ARBITRATOR SHALL BE FINAL AND BINDING. IT MAY BE FILED WITH THE COURT OF ANY COMPETENT JURISDICTION IN ACCORDANCE WITH APPLICABLE LAW; THE COURT MAY ENTER A JUDGMENT ON THIS AWARD AND THAT JUDGMENT WILL BE ENFORCED AS THE JUDGMENT OF THE COURT.  IN THE ARBITRATOR’S SOLE DISCRETION, A FULL OR PARTIALLY PREVAILING PARTY SHALL BE ENTITLED TO PROMPT PAYMENT AND REIMBURSEMENT IN FULL FOR ALL OF ITS ATTORNEYS’ FEES AND COSTS RELATING TO THE RESOLUTION OF THE DISPUTE.

IPC-The Hospitalist Company
Notice of Privacy Practices
  Notice of Privacy Practices - IPC - The Hospitalist Company
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED
AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.  WE HAVE THE RIGHT TO CHANGE AND UPDATE
THIS NOTICE.
Uses and Disclosures 
 
Treatment. Your health information may be used by IPC-The Hospitalist Company staff
members or disclosed to other health care professionals for the purpose of evaluating your
health, diagnosing medical conditions, and providing treatment. 
Payment. Your health information may be used to seek payment from your health plan or other
payors.  For example, your health plan may request and receive information on dates of service,
the services provided, and the medical condition being treated. 
Health care operations. Your health information may be used as necessary to support the day-
to-day activities and management of IPC-The Hospitalist Company. For example, information on
the services you received may be used to evaluate and promote quality. 
Law enforcement. Your health information may be disclosed to law enforcement agencies to
support government audits and inspections, to facilitate law-enforcement investigations, and to
comply with government mandated reporting. 
Public health reporting. Your health information may be disclosed to public health agencies as
required by law. For example, we are required to report certain communicable diseases to the
state’s public health department. 
Other uses and disclosures require your authorization. Disclosure or use  of your health
information for any purpose other than those listed above requires your specific written
authorization. If you change your mind after authorizing a use or disclosure of your information
you may revoke your authorization In writing.  However, your decision to revoke the
authorization will not affect or undo any use or disclosure of information that occurred before
you notified us of your decision to revoke your authorization. 
 
Additional Uses of Information
Appointment reminders. Your health information will be used by our staff to send you
appointment reminders. 
Information about treatments. Your health information may be used to send you information
that you may find interesting on the treatment and management of your medical condition.. We
may also send you information describing other health-related products and services that we
believe may interest you. 
Information for Family Members, Caregivers, or Friends.  Unless you object, we may use or
disclose your medical Information to notify a family member, a personal representative, or
another person responsible for your care of your location, general condition, or death

Notice of Privacy Practices
Individual Rights 
You have certain rights under the federal privacy standards. These include: 
•  The right to inspect and copy your medical information.  However, IPC-The
Hospitalist Company may deny your request for certain specific reasons.  If your
request is denied, we will provide you with a written explanation for the denial
and give you additional Information about your rights. 
 
•  The right to request additional confidentiality for protected health information
when used by IPC-The Hospitalist Company for the purposes of treatment,
payment, or healthcare operations.  
 
o  However, we have the right to approve or deny your request.  
o  Additionally, if we approve your request, we have the right to terminate
that agreement, provided we notify you in writing of our decision to do so.
 
•  The right to request a correction or amendment to your health information. 
However, IPC-The Hospitalist Company may deny your request for certain
specific reasons.  If your request is denied, we will provide you with a written
explanation for the denial and give you additional Information about your rights.  
 
•  The right to receive an accounting of the disclosures of your medical information
made by IPC-The Hospitalist Company in the six years prior to your request. 
This right begins on April 14, 2003 and applies to disclosures made on or after
April 14, 2003.  However, the following disclosures do not require an accounting
under federal law:
.   
o  Disclosures made for treatment, payment, or other healthcare operations
purposes;
o  Disclosures made to you;
o  Disclosures made in such a way that your identity was kept confidential by
restricting the amount and type of information that was disclosed;
o  Disclosures made to health oversight agencies or law enforcement
agencies if they provide us with a written statement that temporarily
prevents us from making such an accounting;
o  Disclosures made for national security or intelligence purposes;
o  Disclosures made to correctional institutions or to law enforcement
officials
 
•  The right to request a paper copy of this Notice of Privacy Practices for Protected
Health Information.
 
IPC - The Hospitalist Company Duties 
We are required by law to maintain the privacy of your protected health information and
to provide you with this notice of privacy practices. 

Notice of Privacy Practices
We also are required to abide by the privacy policies and practices that are outlined in
this notice. 
 
IPC's Right to Revise Privacy Practices 
As permitted by law, we reserve the right to amend or modify our privacy policies and
practices. These changes in our policies and practices may be required by changes in
federal and state laws and regulations. Upon request, we will provide you with the most
recently revised notice on any office visit. The revised policies and practices will be
applied to all protected health information we maintain. 
 
Requests to Inspect Protected Health Information
You may generally inspect or copy the protected health information that we maintain. As
permitted by federal regulation, we require that requests to inspect or copy protected
health information be submitted in writing. You may obtain a form to request access to
your records by contacting the IPC Health Services Department or the IPC Privacy
Officer. Your request will be reviewed and will generally be approved unless there are
legal or medical reasons to deny the request.
Complaints 
If you would like to submit a comment or complaint about our privacy practices, you can
do so by sending a letter outlining your concerns to: 
Kathleen Loya
Privacy Officer
IPC - The Hospitalist Company
4605 Lankershim Blvd. Suite 400
North Hollywood, CA 91602
If you believe that your privacy rights have been violated, you should call the matter to
our attention by sending a letter describing the cause of your concern to the same address. 
You will not be penalized or otherwise retaliated against for filing a complaint.  You can
also file a complaint with the Federal Office of Civil Rights. 
 
Contact Person 
The name and address of the person you can contact for further information concerning
our privacy practices is: 
Kathleen Loya
Privacy Officer
IPC - The Hospitalist Company
4605 Lankershim Blvd. Suite 400
North Hollywood, CA 91602
(818) 753-6495
Effective Date 
This Notice is effective on or after April 14, 2003.